Korevia Answers Your Questions

Where is my order?

As soon as your package is shipped, you'll receive an email with your tracking number. You can track your order in real time using the link included in that email. If you haven't received anything within 48 hours of placing your order, check your spam folder or contact us directly.

How long does delivery take?

Orders are prepared and shipped within 24 business hours. Once your package has been shipped, please allow 8 to 20 business days for delivery in Switzerland. You will receive email notifications at each stage.

The product isn't right for me. Can I return it?

Yes, no questions asked. Norexa comes with a 90-day money-back guarantee. If you're not satisfied with the product after using it, just send us an email with your order number. No need to return the product—we'll refund you directly and in full.

The product arrived damaged or defective. What should I do?

We sincerely apologize for this. Please email us a photo of the damaged item along with your order number within 48 hours of receiving it. We'll send you a replacement package free of charge and as a priority—without any further delay.

I haven't received my order after 20 days. What should I do?

If your package hasn't arrived after 20 business days, please contact us immediately by email with your order number. We'll file a claim with the carrier and quickly offer you a reshipment or a full refund—whichever you prefer.

I entered the wrong address. What should I do?

Please contact us as soon as possible by email with your order number and the correct shipping address. If your package hasn't been shipped yet, we'll correct the issue immediately. If the package has already been shipped, we'll do everything we can to intercept the shipment or find a suitable solution. We guarantee a response within 48 hours.

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